Gojek Call Center becomes a solution and key to its greatest success
Gojek call center plays a role in terms of the rapid development of one of the growing companies in this digitally filled era. An era that is moving forward and progressing is leading to the modernization and modernization of all technologies in the world, as one of the things that many start-up companies can grow rapidly.
Armed by making it easier for consumers and society at large in terms of service providers or service delivery services in terms of transportation, Go-Jek is growing very fast and even the issue is so urgent that its shares will be listed on the Indonesian Stock Exchange. Doing it will be much broader in terms of accessing capital and investors.
Along with the gojek call center, it also makes it easier for its users to enjoy and lodge complaints with companies when they suddenly experience a problem. There are certainly many problems afflicting users and users of Go-Jek services, but so far these problems have been able to be eliminated by the company well.
So that the wider community as users of this software can increasingly trust and place full trust in this company. Although there are now many emerging companies that are trying to shake Go-Jek’s position as one of the leading and best-selling companies in this field, it still seems to be having no impact. The proof is that so far his popularity is still at its peak.
Gojek call centers are sometimes the busiest place because of the many farm problems faced by customers and drivers themselves. So the changes in this section must always be alive and fulfilled. Employees of this call center department must always be considerate and responsive when there are call center calls, especially from customers and users of this software.
Gojek’s on-air debut
Go-jek is currently a broader social trend on various fronts. Everything is digital making it more pleasing to the public eye. In fact, the beginning of the establishment of this company stemmed from the founder’s concern at seeing the status of basic motorcycle taxis scrambling for passengers for long waits.
Instead of spending long waits for passengers every day, through the gojek call center service, the company’s founder eventually decided to create a business tool called Go-Jek. Previously, it had only 20 drivers in 2010. Despite the development of time, in a very short period of 4 years, it has been advanced.
This development is because the founder, Nadiem Makarim, had very good success in 2014 with the invention of Android-based software. So prayerfully, users easily order motorcycle taxis to take them to certain locations. That was the beginning of the explosion of the name Go-Jek.
Then Gojek’s call center service is also increasingly capable of becoming an integrated complaints center. Any problems faced by software users respond quickly to the company. This was given to Go-Jek expecting bad things to happen to its customers. There are two customers, drivers and users of transportation services.
Gojek Business Expansion that you need to know
Although the beginning of his establishment in Indonesia, it didn’t just make him want to make a big name in the country. The owner is also looking at market share in Southeast Asia. There are three additional ASEAN countries where Go-Jek participates. Because this is being done to make it easier for the wider community to get transportation to change places.
The first ASEAN country outside Indonesia is Vietnam. But in Vietnam the name is not Go-Jek, but Go-Viet. It lives up to the name of the country as well. Go-Viet was finally able to stand up and launch its services in 2018. Despite the pros and cons, the company’s development in Vietnam is extremely rapid and Gojek’s call center is also getting better.
Then in the same year Go-Jek also expanded its business to Thailand under the name GET. In Thailand, which is very densely populated, especially for tourism activities, GET is growing very fast. On the other hand, it also has the potential to provide employment to the wider community, in order as one of the solutions to reduce unemployment.
Gojek call centre was busy again with its responsibilities when Go-Jek managed to reach Singapore. It was recorded that in 2019 they successfully operated all over Singapore. With a very good market share there, making this company’s business more advanced and able to generate incredible profits. So that investors are very enthusiastic about investing.
Investment farmers in Gojek
After beginning its emergence which reaped profits and losses, the company was finally able to attract other companies and big parties to be ready to invest. From 2015 to the present, it has been seen that there are many associations from individuals and large companies who want to invest in Gojek.
The first is NSI Ventures and Sequola Capital as well as DST Global in 2015 which incorporated their capital into Gojek. So when it was just growing in 2014 about this basic gojek mobile app , these companies hit the gas as fast as possible to invest in this company to make a profit as well.
After that, many other companies became jealous and made him unwilling to lose investment in Gojek. These companies such as KKR, Warburg Pincus, Capital Group and most recently Farallon Capital in 2016 all invested in gojek. They see the potential of this company very well in the future.
The last thing that makes gojek call center employees and all local unions so passionate about providing quality service is the injection of significant investments from Google, Astra International and Djarum in 2018. Even Facebook and PayPal also don’t want to be outdated in investing heavily in this company.
Advantages of using Gojek software
A good system is one of the things that makes users of this app feel safe if something can’t happen. Because its availability for 24 hours non-stop makes its users feel uncomfortable at all. Even when they experience a problem or problem at midnight, the service is still functional.
Because Gojek call center services make it a dream for people or the wider community, especially those who betray them. The ease of ordering a variety of items makes us less likely to get to the place directly to buy something. Just order it through the gadget, then everything will be available in front of you.
Not to mention if there are interesting promos about certain discounts. It allows its users to reduce their costs. Such as free shipping and discounted prices for food. The offer was made because it is one of the marketing strategies in navigating competition in the digital world. It is legal to do so in order to attract users’ attention.
The world is moving forward, making humans also prefer things that smell practical but don’t cost extra money and energy. Use existing applications wisely without harming either party. The Gojek call center is always there for you when you get in trouble at any given time.