Surabay Samsung Service Center Address List : SharingMedia

Samsung servisni centar Surabaya, Full Address & Phone Number

Are you looking for information about the address of Samsung Service Center Surabaya? Samsung is one of the world’s leading electronics manufacturers originating in South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products of qualified quality.

As stated in the company’s goals, Samsung is committed to providing the best and professional products and services for consumers. Especially in the light of the new normal as now.  The service center continues to strive to provide excellent service so that customers can still use their devices optimally.

In an attempt to maintain its position as the largest electronics company in the world, Samsung has also secured several service center locations in Indonesia, including Surabaya. Moreover, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of samsung service center Surabaya.

In mid-2020, Samsung introduced a smart service that allows users to consult directly.  For those looking for detailed information about the address and phone number of the Samsung Service Center in Surabay, we provide more information here.

Surabay Samsung Service Center Address List

This manufacturer of electronic goods has been present in the Indonesian industry since 1969 and so far its expansion has increased. If you are one of the users of this brand, know the list of Samsung service centers of Surabay that serve repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here’s a list of addresses:

  1. Samsung Service Center – Surabaya

-Adresa: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Working hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Samsung’s Official Service Center – Plaza Marina

-Adresa: Plaza Marina, Jl. Margorejo Indah Utara Br.99, SidosermoWonocolo, Surabaya, East Java

-Phone number: +62 821-3210-9562

-Working hours: Daily (10:00 – 20:00 WIB)

  1. Samsung servisni centar (WTC)

– Adresa: WTC SBY, Bulevar Jl. Plaza, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Working hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Adresa: Tunjungan Plaza 6 Samsung Experience Store, 3 Br. 7, Kedungdoro, Tegalsari, Surabaya -Broj telefona: +62 800 1128888

-Working hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adresa: Surabaya Supermall 1st Floor Br. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Working hours: Daily (11:00 – 20:00 WIB)

  1. Samsung servisni centar – Galaxy Mall Surabaya

-Adresa: Galaxy Mall 3, Lt.3 Br. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Working hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Market Centar Pakuwon

-Adresa: Mall Pakuwon Pakuwon Food Society Level 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Working hours: Daily (10:00 – 20:00 WIB)

Samsung Service Center Service Types

Through Samsung’s Surabaya Service Center, customers can get repair services, consultations and other interests by going directly to the above addresses. Especially for those who accidentally visit the mall, you can stop by the service center because  it  is a place in the shopping center. Samsung’s customer care service provides two models of service, namely:

  1. Smart service: Services specifically related to smartphones, such as product consultations, data transmission, software updates and other things. You can enjoy such services for free.


  1. Service Center: Samsung’s Surabaya Service Center also provides repair services such as spare parts issues, product warranty or other related repairs. For your own expense, the type of repair or replacement of parts has been corrected.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light. So the phones will be rid of germs, viruses and bacteria when they finish servicing. The service center in Surabay was also part of this service and of course there is no charge.

Layanan Customer Service Secara Digital

For those who are concerned if you have to go  directly to Samsung’s Surabaya service center, you can take advantage of the digital CS service from this brand. For special service centers in Surabay you can call directly to the above numbers and of course there is a telephone fee at the usual price.

In addition, Samsung provides a contact center that you can contact  for consultations or other interests. Interestingly, you can enjoy the telephone service without charging a toll. Here’s the samsung center’s phone number:

Service without credit:

  1. 0800-112-7777 >> for consultation related to Mobile device > B2B
  2. 0800-112-8888 >> for consultation of all product categories

Services are charged (may be from abroad):

  1. 021-56997777 >> serves consultations on all types of products including smartphones and other electronic devices.

For the above Samsung Call Center numbers, you can  contact at any time as there are 24 hours of work from Monday to Sunday. So, for those who accidentally need an urgent consultation, you can call through one of the above numbers.

Online Customer Service Social Media

Before visiting the Samsung service center Surabaya, you can contact customer service online or through the official social media admin. Reporting from the official website, here is a list of online Samsung CS that can be contacted:

  1. A 24-hour live chat that can be accessed via Samsung’s official website at
  2. WhatsApp Chat

Customers can also contact Samsung CS via WA number at 0818-0215-5777. This service is also available 24 hours a day, including national holidays.

  1. Red

In addition to chatting via WA, consumers can also contact Samsung CS via Line with the name samsung indonesia account.

  1. Service promises

Samsung also offers customer service that wants to create a service schedule without having to wait in line. In fact, you can also check the repair status later. For information about this service , you can  check directly on the Samsung web.

As for the list of social media accounts of Samsung Service Center Surabaya  , you can check the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. YouTube: Samsung New Zealand
  4. Instagram: samsung_id

Above, we mentioned a complete list of Samsung service centers in Surabaya along with information about contac call centers and social media accounts.  For those who use Samsung, there’s nothing wrong with protecting some of the important information above.   So if you need customer care services at any time, you’re not confused in looking for a service center number or address.

For those who have problems or want to consult about various electronic products of the Samsung brand, you can visit some of the Samsung service centers Surabaya as mentioned above.

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